Portal Home > Knowledgebase > Email > Are you able to receive emails but not send?
If you can receive email but aren’t able to send this typically means one thing:
Your internet provider is blocking you from using anyone’s outgoing mail servers but their own. Many major ISPs are blocking outgoing emails. The reason they do this is to prevent you from using their internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP’S outgoing mail server.
Every ISP’s outgoing mail address is different, but for the most part they will be smtp.yourisp.com For example, if you had internet service with BT , their outgoing mail server would look like this: smtp.btinternet.com or mail.btinternet.com. If they do not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is
Add to Favourites Print this Article